Privacy Policy — How odds.lc Handles Your Data

1. Introduction

This Privacy Policy explains how odds.lc ("odds", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who register and play on the odds platform. This covers the website at odds.lc and the odds mobile app for Android and iOS.

We are committed to handling your personal data with care and transparency. This policy is written in plain English — no confusing legal jargon — because we want Pakistani players to actually understand what happens with their information when they use odds.

By registering an account on odds, you acknowledge that you have read and understood this Privacy Policy. This policy is incorporated into and should be read alongside our Terms and Conditions. If you do not agree with how we handle your data as described here, please do not create an account or continue using the platform.

2. Data We Collect

We collect personal information from you at different stages — when you register, when you use the platform, and when you contact our support team. The categories of data we collect are as follows:

Registration Information

When you create an account on odds, we ask for the following:

• Full name – as it appears on your CNIC or valid ID
• Date of birth – to verify you are 18 or older
• Mobile number – a valid Pakistani mobile number for account verification and communications
• Email address – for account notifications, receipts, and support correspondence
• Password – stored in hashed, encrypted form; never stored in plain text
• CNIC number – collected during KYC (Know Your Customer) verification before your first withdrawal

Usage and Behavioural Data

As you use the platform, we automatically record certain information about your activity:

• Games played, bets placed, amounts wagered, and outcomes
• Pages visited, features used, and session durations
• Device type, operating system, browser version, and screen resolution
• IP address and approximate geographic location (country/city level)
• Time and date stamps of all account activity

Communication Data

If you contact odds support, we retain records of those communications — including chat transcripts, emails, and any documents you share — to help resolve your query and maintain service quality records.

3. How We Use Your Data

Every piece of data we collect serves a specific purpose. We do not collect information "just in case" — each data point has a clear reason behind it. Here is how your data is used on the odds platform:

Purpose	Data Used	Why Necessary
Account creation & login	Name, email, mobile, password	To create and secure your account
Identity verification (KYC)	CNIC, date of birth, name	To confirm age (18+) and prevent fraud
Processing PKR transactions	Payment details, transaction history	To handle deposits and withdrawals correctly
Responsible gaming	Betting history, session data, deposit limits	To monitor patterns and apply player protections
Customer support	Account details, communication history	To assist with queries and resolve disputes
Platform security & fraud prevention	IP address, device data, login history	To detect suspicious activity and protect your account
Platform improvements	Usage data, feature interaction logs	To improve user experience and platform performance
Promotional communications	Email, mobile number	Only if you have opted in; you can opt out at any time

We rely on legitimate interest, contractual necessity, and in some cases your explicit consent as the lawful basis for processing your personal data. Consent-based processing (such as marketing emails) can always be withdrawn by updating your preferences in account settings.

4. Payment Data and PKR Transactions

All financial transactions on odds are processed in Pakistani Rupees (PKR). The payment methods we support include JazzCash, Easypaisa, Raast, direct bank transfers, debit/credit cards issued by Pakistani banks, and other supported mobile wallets.

When you make a deposit or withdrawal, we record the transaction amount, method used, timestamp, and a transaction reference number. We do not store your full JazzCash or Easypaisa wallet PIN, your full card number, or your internet banking password. Payment processing is handled through secure payment gateways, and sensitive card or wallet credentials are processed by those gateways directly — not stored on odds servers.

Transaction records are retained for a minimum of five years for accounting, fraud prevention, and responsible gaming audit purposes. This is a standard requirement across financial services and online gaming platforms.

5. Cookies and Tracking Technologies

The odds platform uses cookies and similar technologies to provide core functionality, remember your preferences, and help us understand how the platform is being used. Here is a breakdown of the types of cookies we use:

Essential Cookies

These are required for the platform to function. They manage your login session, keep you authenticated while you navigate between pages, and store your active bet slip and balance display preferences. Without these, the platform cannot work properly. You cannot opt out of essential cookies while using odds.

Analytics Cookies

We use analytics tools to understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised; it does not personally identify you. We use this information purely to improve the odds experience for all players.

Preference Cookies

These remember your settings — such as your preferred language (English), notification preferences, and any display customisations you have made within the platform. They make your experience more convenient by not requiring you to re-set preferences every visit.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect your ability to log in and use core platform features. For full details on managing cookies on your device, refer to your browser's help documentation.

6. Data Sharing and Third Parties

odds does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Full stop. Your information is used to operate your account and deliver the platform — nothing more.

There are, however, specific circumstances in which your data may be shared with trusted third parties:

• Payment processors – JazzCash, Easypaisa, Raast, and other payment gateway providers receive the transaction data necessary to process your PKR deposits and withdrawals. They are bound by their own privacy and security standards.
• KYC verification providers – If we use a third-party identity verification service to assist with CNIC validation, that provider receives only the data necessary to complete the check.
• Technology infrastructure providers – Our platform runs on cloud and server infrastructure. Hosting providers may technically have access to encrypted server data, but they are contractually prohibited from accessing or using it for any purpose other than providing infrastructure services.
• Legal and regulatory obligations – We may disclose personal data if required to do so by a valid legal process, court order, or to cooperate with investigations into fraud, money laundering, or other illegal activity. We do not make such disclosures voluntarily beyond what is legally required.
• Business transfers – In the unlikely event of a merger, acquisition, or change of platform ownership, user data may be transferred as part of that transaction. You would be notified before your data becomes subject to a different privacy policy.

7. Data Retention Periods

We keep your personal data for as long as your account is active and for a defined period after closure. The specific retention periods are:

• Active accounts – Data is retained for the lifetime of your account plus a minimum of five years after account closure, primarily for financial record-keeping and fraud prevention purposes.
• KYC documents – Identity verification documents (CNIC copies, verification photos) are retained for five years after account closure in line with standard anti-money laundering practices.
• Transaction records – All PKR deposit and withdrawal records are kept for a minimum of five years.
• Communication records – Support chat transcripts and emails are kept for two years from the date of the last message in a conversation thread.
• Marketing preferences – If you opt out of marketing communications, we retain a record of that opt-out indefinitely to ensure we do not contact you again.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

Protecting your personal and financial data is a top priority for odds. We have implemented a range of technical and organisational measures to keep your information safe:

• Encryption in transit – All data transmitted between your browser or app and odds servers is encrypted using TLS (Transport Layer Security). You will see the padlock icon in your browser confirming a secure connection.
• Encrypted storage – Sensitive data fields, including passwords (which are hashed, not stored in plain text), CNIC numbers, and payment references, are stored using industry-standard encryption.
• Access controls – Only authorised odds personnel with a specific operational need can access personal data. Access is logged and audited.
• Two-factor authentication – We offer optional two-factor authentication (2FA) for account logins. We strongly recommend enabling this from your account security settings.
• Fraud detection systems – Automated systems monitor account activity for unusual patterns — such as logins from unfamiliar locations or atypical transaction behaviour — and flag them for review.
• Regular security reviews – Our platform infrastructure is subject to regular security assessments to identify and address potential vulnerabilities.

Despite these measures, no system can guarantee absolute security. If you believe your account has been accessed without your permission, contact odds support immediately and change your password.

9. Your Rights Over Your Data

You have meaningful rights over the personal data odds holds about you. These rights can be exercised by contacting our support team with your request. We aim to respond to all data-related requests within 30 days.

To exercise any of these rights, contact odds support through the Help section of the platform. Please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request — this is to protect your data from being accessed or deleted by someone other than you.

10. Minors and Under-18s

The odds platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, we collect date of birth and perform age verification checks. Any account found to belong to a person under 18 will be immediately closed, and any funds held in that account will not be paid out.

If you are a parent or guardian and believe that a minor has created an account on odds using false information, please contact our support team immediately. We will investigate and take appropriate action, including permanent account closure and secure deletion of the minor's personal data, as quickly as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes — changes that meaningfully affect how your data is collected or used — we will notify registered users via email or an in-platform notification before the changes take effect. The updated policy will be published on this page with a revised "Last Updated" date.

For minor or clarificatory changes, we may update this page without individual notification, though the updated date will always reflect the most recent revision. We encourage you to check this page periodically. Your continued use of the odds platform after any update to this policy constitutes acceptance of the revised version.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the odds support team. We take privacy concerns seriously and aim to respond to all enquiries within 48 hours, with a full resolution within 14 business days for complex requests.

You can contact us through the Help section of the platform. For formal written data access or deletion requests, please include "Data Privacy Request" in the subject line along with your registered email address and account username to help us locate your records quickly.

Our support team is available 24 hours a day, 7 days a week for general account queries. Data-specific legal requests are handled by our privacy team during standard business hours and will always receive a written response.